Google Play · App Store
Delete your Lên account
This is the account-deletion URL for Google Play. It applies to the Lên app (vn.trailvn.app) and to lenwithme.app.
1. Steps
- Enter the email on the Lên account and submit. You do not need to open the app or give a reason.
- Or in the app: Profile → Delete account. The app sends the same request and signs out on the device.
- Within 30 days we delete the account on the server and email that address to confirm.
2. Data we delete
- Email, username, display name, and the hashed password.
- Reviews and trail-condition reports tied to the account.
- Group membership and locations you shared in a group.
3. Data we keep, and why
- GPS tracks stored on the phone. Uninstall the app or clear its storage to remove those. The server cannot erase the phone.
- Banner impression and click counts, because they are not tied to a name or email.
- Porter messages or an operator contract, where the law or the contract requires us to keep them.